Hassle Free Returns Procedure
- We are very sorry if you are not totally happy with your purchase.
You can return your as-new Arcade Belts product (with packaging & tags intact) within 30 days for an exchange or refund. If you would like to return your belt, please contact firstname.lastname@example.org with the following information:
- Order ID (located in the top right corner of your packing slip, second line)
- Details of the product you would like to return
- Your preference for a refund or product to receive in exchange.
Arcade Belts will issue a return authorization (RA) based on the information you provide. We cannot accept items which are returned without an RA, or are not included in your RA. Arcade Belts does not provide a delivery service for returns, but will provide free delivery for all exchange items shipped back to the customer.
Please note that Arcade Belts can only offer exchanges for items of equal value or a combination of lesser value product and a partial refund. Arcade Belts does not store payment information and cannot charge your original payment method for a more expensive item. Gifts can only be returned for a refund to the original purchaser. Arcade Belts can only accept returns for items purchased through our EU website (www.arcadebelts.eu). All other returns should be referred to the retailer from whom your Arcade Belts product was purchased. Arcade Belts cannot exchange full price items for those purchased at a sale price. We cannot refund any shipping charges, unless an item is faulty or sent in error. Exchanges can only be fulfilled once the original purchase has been returned to our warehouse. Processing of returns can take up to 5 business days. Refunds issued to your account can require up to 7 days to post. Unless an item is faulty, or sent incorrectly, you are responsible for the shipping costs back to Arcade Belts.
We’ll exchange it for you or refund the full cost of the goods. You will need to package up the goods securely in the original packaging that we sent the goods to you in, or if damaged use a suitable alternative and send it to us with proof of purchase and a completed returns form within 14 days of the date the package was delivered. Unless the goods are faulty or incorrect you are responsible for the costs of the return postage. We recommend you retain a “proof of postage” from your chosen carrier. Please keep your proof of postage in a safe place just in case there are any problems.
- If you are returning a faulty item or have an incorrect order fulfilment then we will refund the cost of the return postage up to a maximum of €15. Once we receive the faulty goods and we are happy that they are not of satisfactory quality you will receive your refund as soon as possible and in any event within 30 days to the card on which you made the original payment.
- Please send all of your returns to:
Returns, Unit E1 Hilton Park, Church Farm Lane, East Wittering, Chichester, West Sussex, England, PO20 8RL
- On receipt of your non-faulty goods with the notice of your cancellation of the order then as long as the goods are in a re-saleable condition and we have proof of purchase we will refund the relevant amount or send you out an exchange. Any refund will be to the card on which you made the original payment as soon as possible and in any event within 30 days. If you require an exchange we will arrange the shipment as soon as possible and if the item is out of stock then we will contact you by telephone or email to arrange a suitable alternative.
- This does not affect your statutory rights.